Refund & Cancellation Policy

Cooling-off period for new subscriptions

Under section 44 of the Electronic Communications and Transactions Act (ECT Act), you may cancel a new subscription within 7 days, without reason or penalty. Where you are entitled to a refund, we will process it within 30 days of cancellation.

Important — immediate access

Our paid features are a digital service that begins as soon as you subscribe. By subscribing and accessing the paid features, you expressly consent to the service beginning immediately, and you acknowledge that, to the extent you have used the paid service, the cooling-off right may no longer apply to the portion you've used.

Cancelling your subscription

You can cancel at any time by emailing info@wildliferescueza.co.za or using the Manage Billing link on your account. Cancelling stops future renewals — you keep access to paid features until the end of your current paid period. We do not provide pro-rata refunds for the unused part of a period outside the cooling-off window described above.

Failed payments

If a renewal payment fails, your subscription lapses and paid features are suspended until you re-subscribe. Your free rescue-logging access is not affected.

Defective or misdescribed service

Nothing in this policy limits your rights under the Consumer Protection Act if the service is defective or not as described.

Contact us

For any cancellation or refund request, email info@wildliferescueza.co.za. Refunds are made to your original payment method.